Where do you deliver?
We deliver nationally in the UK.
When will I get my order?
Typically we will process your order on the same working day if you ordered before 3PM and send it out on the day after. Depending on the selected delivery option you can expect to receive your order 1-4 business days after it has been fulfilled (picked and packed). Please note that due to COVID-19 there may be delays with deliveries in some areas. For additional info check out our shipping policy
Is my order lost?
Please note that most missing orders are usually gifts for others. On many occasions when investigating lost orders, we have found that the orders have been sent back to us for following reasons:
- Parcel not called for (delivery card left at house but not picked up)
- Wrong address details
- Refused Parcel
Therefore, before contacting us, please make sure that the recipient has attempted to collect the parcel from their local post office/delivery office. For more details check our refund policy.
Are your products suitable for vegans?
All our products, ingredients and packing areas are suitable for vegans.
Are your products organic?
Many of our products are organic, please refer to our products and allergen information sheet here.
What is your refund policy?
You have 14 days to request a refund. We can only issue refunds for missing or broken items. You can find our full refund and returns policy here
Can I cancel my order?
Your order can be cancelled if we haven't started processing it yet.